Questions we get asked
The ones that come up on the phone most often.
Service One Automotive is an independent mechanical workshop at Factory 9, 266 Osborne Avenue, Clayton South VIC 3169, contactable on 0434 949 091. It services and repairs cars, stamps logbooks, and quotes before starting work. Open 9am to 5pm weekdays and 9am to 3pm weekends.
What are your opening hours?
9am to 5pm Monday to Friday, and 9am to 3pm Saturday and Sunday.
Are you open on a Saturday or a Sunday?
Yes. Saturdays and Sundays are normal working days here, 9am to 3pm, a little shorter than weekdays.
Do I need to book?
Ring first. The workshop runs on booked jobs, so a car that turns up unannounced waits behind the ones that were expected.
Will you quote before doing the work?
Yes. Nothing beyond the work you agreed to happens without a phone call first.
Will servicing here void my new car warranty?
No. Under Australian Consumer Law a manufacturer cannot void your warranty because an independent workshop did the servicing, provided the schedule is followed and the parts are of appropriate quality. There is a full explanation on our warranty page.
Do you stamp logbooks?
Yes, stamped and dated, with the work itemised on the invoice. Keep both together.
What do you charge?
No prices are published here, because a price given without seeing the car is a guess. Ring with your make, model and year and you will get a real number.
What makes of car do you work on?
Ring with your make and model. The thing worth checking early is whether a car needs manufacturer specific diagnostic access, because that decides it rather than the badge.
Can you organise a roadworthy?
Yes. We organise roadworthy certificates for customers and look after it from start to finish. Ring or text 0434 949 091 to get one organised. There is a full page on it under services.
Can I wait while the car is done?
For some short jobs. Say so when you book and we will tell you whether it is realistic for the work involved.
How do I find the workshop?
Factory 9, 266 Osborne Avenue, Clayton South VIC 3169. It is a factory unit rather than a shopfront, and the complex has a number of units, so look for Factory 9 specifically.
Can I text instead of calling?
Yes. 0434 949 091 takes texts. Send the make, model and what the car is doing, and we will get back to you. It is often quicker than ringing if we are in the middle of a job.
Is there an email address?
Yes, serviceoneclayton@gmail.com. It is fine for anything that is not urgent. For a car that needs looking at soon, call or text instead.
What payment methods do you take?
Ask when you drop the car off, so there is nothing to work out at pick up.
Still not answered?
Ring the workshop and ask.
Open 9am to 5pm weekdays and 9am to 3pm weekends